Say Hello! to The SM Store’s Call to Deliver service’ new face, and a new easy to remember hotline number. With that, its new ambassador, television host, actress, and singer Alex Gonzaga highlights Call to Deliver’s hotline number #143SM (#14376).

Bridging the convenience of on-line shopping and premium in-store customer assistance, Call to Deliver started out with a few stores in the Vismin area on April 13, 2020 to be able to assist locked-down customers who would be needing essential items from the store.

Since then, it has become available at all SM Stores nationwide. And it’s easy to see why shoppers love SM’s Call to Deliver service. It makes everyone a little bit special by bringing a new, complete and happy shopping experience to customers by providing you with your own personal shopper thru Viber ordering/video call ordering/virtual shopping and offering multiple payment options that include Cash on Delivery, Credit/Debit Card, Contactless Payment Options like GrabPay and Gcash, online payment and even bank transfers. It also accepts SM Gift Cards and SM Sodexo Gift Passes.

Enjoy your items in front of your door as SM Call to Deliver delivers nationwide. Sixty-four (64) branches of The SM Store are ready to deliver your items the next day after completing your transaction. Or you may opt to pick-up items at your own convenience thru the allotted curbside pick-up point.

Alex, who says she and her family have been SM customers for many years, recalls trips to Megamall and North EDSA from their home in Taytay, excursions she considers very much like “a trip to Baguio.” She remembers her Mom bowling at SM North EDSA, and being proud when she received her Prestige Card.
With that, as brand ambassador, she is “happy to be part of this family, this brand, this product that Filipinos have trusted for years. It’s really an honor and privilege to be part of SM’s new service.”

And she’s loving this new way to shop as with a personal shopper, “it’s nice to be able to talk to someone for orders. It feels good if someone can answer your questions and make some recommendations when you want to buy something.”

Likewise, “knowing that there’s an existing physical store, gives me confidence that I’m making a legit transaction.” She’s also delighted that Call to Deliver has multiple payment options, is available at all SM Stores nationwide and offer delivery and pick-up options.
“It’s like you’re bringing SM Store inside your home,” she says. “That’s how convenient it is.

As someone who considers shopping retail therapy, Alex’s picks include “everyday essentials like toiletries and face masks, things for the home especially kitchen accessories, gadgets, as well as clothes from the SM Store’s Call to Deliver service.”
What’s on Alex’s CTD list for her loved ones? A comb for fiancé Mikee, an air purifier with humidifier and electric fan for Mommy Pinty, water spray for plants for Daddy Bonoy, and candle for sister Toni, and trains or cars for nephew Seve.

The SM Store Call to Deliver now made even easier! Just call #143SM (#14376), place your order with the personal shopper that will be assigned to you and follow payment instructions, and have your items delivered or arrange store pick up.
The SM Store Call to Deliver service is part of the SM Store’s continuous commitment to serve the ever-changing needs of its customers.